We calculate domestic and international postage via Australia Post and costs will vary depending on location and weight. Please add your items to the cart and enter your shipping address to see a postage calculation.
Jewellery and clothing items over $200 are eligible for free domestic shipping and $25 flat rate international shipping. This is calculated automatically at check out. If you have purchased multiple items, including items not eligible for free shipping, standard rates will apply.
We do our best to post orders on the day you have placed your order however please allow 2 working days for orders to be sent out.
You will receive a notification once your order has been sent with a tracking number.
Please note all parcels are sent with Authority to Leave (in a safe place/at the front door). If your would like to upgrade your postage to Signature on Delivery please contact us for a quote.
Lily Pond is not responsible for incorrect addresses provided by customers. Please check the details you have entered carefully before making your payment. Items returned to sender due to customer error will incur additional postage costs to be re-sent, or the value of the item/s may be refunded. Postage paid is non-refundable.
International orders please note: Delivery of items outside Australia may be liable for additional duty and customs charges. Additional charges for customs clearance must be accepted by the recipient. Lily Pond has no control over these charges and they are a reflection of the customs and policies held by the final destination country. In the event that an item requires returning, Lily Pond will be unable to refund import duty and local sales taxes.
Contact us with your postcode for a quote to any area within Australia, or feel free to contact your own choice of courier. Pick up location is Geelong 3220. Unfortunately we are not able to ship furniture internationally.
If you would like to pick up your order from our shop at 303 Moorabool St Geelong, please select 'Pick up' at checkout. This will remove the shipping cost and we will put it aside for you to collect during our business hours.
Please pick up your items within 30 days of your purchase. If your order has not been collected within 30 days you will be required to pay the postage costs to have the order sent to you.